Due to the Covid19 pandemic, the clinics are operating short of staff on many days and the clinics are also experiencing a higher volume of calls than normal. Please keep in mind that most communication is being done by telephone including medical appointments. Staff are doing the best that they can to answer the phones. Please do not stay on hold for long periods of time. Patients will have more success if they hang up and retry their call. We ask for patience during this stressful time.
OTTAWA PUBLIC HEALTH HAS AN ONLINE SCREENING TOOL FOR PARENTS TO HELP THEM MAKE THE DECISION AS TO WHETHER THEIR CHILD SHOULD BE ATTENDING SCHOOL OR KEPT HOME. PLEASE GO TO THE FOLLOWING SITE TO ACCESS THIS TOOL: ottawapublichealth.ca
Many schools or childcare providers are denying entry to service without a medical certificate or proof of a negative COVID-19 test, which is not recommended by OPH. To help deal with this problem, Ottawa Public Health has developed a new letter for families with children returning to school following illness. Parents can fill it out and send it with their kids when they go back to school. The letter can be found at: Attestation
Ottawa Public Health has a Covid 19 self- assessment tool online for the general public’s use. Please go to the following site to access this screening tool: self-assessment
PLEASE REFER TO THE OTTAWA PUBLIC HEALTH WEBSITE FOR FURTHER UPDATES: ottawapublichealth.ca
ANYONE ENTERING THE CLINIC WILL BE SCREENED AND MUST WEAR A MASK. THIS IS FOR THE SAFETY OF BOTH PATIENTS AND STAFF.
LAB WORK, IMMUNIZATIONS AND SATURDAY FHO APPOINTMENTS ARE NO LONGER DONE ON A WALK IN BASIS. PATIENTS MUST CALL TO BOOK AN APPOINTMENT TO BE SEEN. DO NOT COME INTO THE CLINIC WITHOUT AN APPOINTMENT.
IF YOU HAVE AN EXISTING APPOINTMENT, OUR OFFICE MAY CONTACT YOU TO ARRANGE FOR A VIRTUAL VISIT BY TELEPHONE INSTEAD OF IN-PERSON. IF YOU CALL TO BOOK A NEW APPOINTMENT, OUR OFFICE WILL ARRANGE FOR A VIRTUAL (PHONE) VISIT.